Refund Policy

1. Digital product notice

Kemo IPTV subscriptions are digital products delivered instantly upon payment. Because access credentials can be used immediately, our refund window is intentionally short and conditions below apply strictly.

2. 24-hour refund window

• You may request a full refund within 24 hours of purchase, provided your subscription credentials have not yet been activated or used to stream content.
• Once credentials are activated or used to access any channel or content, the subscription is considered delivered and used, and is no longer eligible for a refund.
• We strongly recommend using the free 12-hour IPTV trial before purchasing, to test channel quality and device compatibility.

3. Non-refundable cases

• Subscriptions that have already been activated or used.
• Issues caused by unsupported devices, incompatible apps, or unstable internet connections on the customer's side.
• Renewals of an existing subscription.
• Requests made after the 24-hour window has expired.

4. How to request a refund

To request a refund within the eligible window, contact our support team via email or WhatsApp with your order details. Approved refunds are issued to the original payment method (PayPal, Stripe, or crypto) within 5-10 business days, depending on the processor.

5. Technical or service issues

If you experience a verified technical issue with the Kemo TV service itself (such as confirmed extended downtime), contact support first — we will work to resolve the issue or extend your subscription, rather than process a refund, whenever possible.